The NOC Manage Telephone Support service provides remote network support to our customers, engaging directly with client Network ops teams to provide technical Support – 24/7. This includes Assisted Incident Investigation of the network devices and their associated configuration, remote network maintenance and engagement with vendor support on behalf of the customer. We can also provide additional consultancy days and chargeable configuration changes.


This level of support gives our customers network teams easy access to expert assistance 24/7.

Highly skilled consultants available 24/7 who are an expansion of your team.


Does Your Organization Need Network Support?

The skills and resources needed to maintain and secure a business LAN/WirelessLAN, can be a significant drain on a business, the constantly evolving threats and advances in technology, lead to costly training of staff, a continuous cycle of patching and auditing to ensure security best practice is maintained.
Skilled resources are not cheap resources, especially on an annual salary. Employing contractors for a period of time, to deliver a specific project can add significant cost to a project. The staff employed by EDGENETIC on the service desk or as a consultant are highly skilled and maintain certifications with all the leading vendors. We can back up your team with telephone support, reducing the burden on your team to maintain certifications in the vendor technology.
What’s more, the time spent dealing with vendor support can be a drain on a network team during an incident, EDGENETIC telephone support service takes that pain away, with a hassle free personalised approach.

About The Service

Our it network support Service can be provided across a varying array of network, Firewall and WiFi vendors, technologies and environments and the below list is not exhaustive:
• Layer 2/3 Switches
• Routers
• Firewall / IDS/ IPS
• WiFi – Cisco, Aruba, Meraki
EDGENETIC’s firewall management provides 24/7 support, configuration and advice. When this service is aligned with SOC Monitor, EDGENETIC can offer a complete service when threats are detected to immediately respond and counter any threats.



EDGENETIC’s  team of expert Consultants and Network Engineers are continually involved in a number of high-profile projects involving network design and configuration, in which our teams have worked with a variety of clients, from SME’s, through to UK and US industry leaders.

In addition, the EDGENETIC team uphold to the highest qualification standards, in which we strive to share our knowledge and continuously pursue professional accreditations.

Please contact our SNS team to request a free initial scoping call.

Frequently Asked Questions about Data Privacy Security

What is an incident response policy?

An Incident response plan or policy is a process you create before you experience a cyberattack. This is so that your team has a procedure to follow when you do experience a data breach. EDGENETIC follows the CREST Cybersecurity Incident Response process which is broken down into 3 phases: preparation, response, and follow up. Having a breach plan gives you the confidence to quickly nullify any threat to your data privacy security.

Why is data privacy security important?

Although it has always been important, the implications and need for higher security are coming into play now that technology is indispensable to everyday life. Using apps, browsing websites, and shopping online are all examples of how your data will be stored and managed online. For organisations today, the threat of cyber theft is a pertinent one. Having comprehensive data privacy plans in place can reduce and mitigate the risks of such events.

Does EDGENETIC practice sustainability?

As a company with a global footprint, sustainability is an area of importance to us. We are a registered ‘Investor in People’ organisation. Taking a cue from ISO 14001, we have strong sustainability practices put in place. Our organisation also hires fairly and equally, across gender and race. By working with us, you can rest assured that we implement data privacy security measures with ethics at the core of our mission.

Get in touch via the form below and get a free quote from us for our Red Team Security Testing services.